01 AI customer support

Handle repeated support questions without losing the handoff.

Captia answers from your policies and order rules, captures the useful details and prepares support cases for your team.

Request a demo See the use case

USA Launch offer

Done-for-you setup with transparent ongoing costs

You pay once for setup, then ongoing AI usage plus Captia. If your customers use the agent more, usage can increase. If they do not, the monthly minimum includes starter credits.

Setup

$1,499 setup

Knowledge preparation, agent configuration, testing and launch support.

Ongoing

$29/mo minimum

The $29/mo minimum includes starter credits. If customers use the agent more, usage can increase.

What happens after setup

AI usage plus Captia platform fee, billed transparently

6 months of setup support included

02 Problem

Support volume grows faster than the team can answer manually.

Customers ask the same delivery, policy, refund and account questions every day.
Support messages arrive without the data needed to solve the case.
When a person takes over, they need the history and the exact next action.

03 How it works

Support that starts organized

Flow chatbot

Customer

My order says delivered but I did not receive it.

Customer

What do I do now?

Captia

Trained agent

01 Detects intent
02 Checks your knowledge
03 Prepares the next step

Captia

I can help open the delivery case. Please share your order number and the delivery address so the team can review the carrier status.

Team

Order issue, channel, customer detail and next action are ready.

Outcome

The first reply is useful and the team receives a prepared support case.

Best fit

Fits when

You receive repeated questions on your website, WhatsApp or both.
Your team wants customers qualified before a person steps in.
You want a done-for-you setup instead of configuring prompts alone.

Not for

You want a generic chatbot with no business-specific training.
You need the agent to invent answers outside your approved information.

04 Captia

What Captia does for support

Answers policy questions

It uses your return, delivery, cancellation and service policies instead of generic internet answers.

Collects the missing detail

Order number, contact, issue type and urgency can be captured before the team opens the case.

Hands off with context

The agent can mark when a person should review the situation and preserve the conversation summary.

05 Demo

Give support a cleaner first line.

We configure the repeated questions, escalation rules and handoff summaries with you.

Request a demo

06 FAQ

Customer support questions

Will Captia replace my support team?

No. It handles repeated questions and prepares the context so people spend less time chasing basic information.

Can it answer questions outside my policies?

It should not. Captia is configured to answer from your information and say when it does not know.

Can I review conversations?

Yes. Capturing chats for review is part of improving the agent and understanding what customers ask.