Flow chatbot
Shopper
Can I return it if it does not fit?
Flow bot
Replies with a long link to terms and conditions.
Shopper
Does not know what applies to the product and hesitates before paying.
Support WooCommerce shoppers before they leave.
Captia is added as a widget and answers with your rules: products, shipping, returns, purchase methods and common questions.
In small ecommerce, support and sales are often the same person
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There is not always someone available to answer live.
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Shipping and return policies are asked again and again.
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The store needs trust before asking for payment.
A pre-payment question is answered without interrupting the store
Captia
Trained agent
- 01 Detects intent
- 02 Checks your knowledge
- 03 Prepares the next step
Captia
Captia
Summarizes the applicable policy from prepared information.
Captia
Explains the steps and when support should be contacted.
Store
Receives contact if the question needs a manual answer.
Outcome
WooCommerce gains clarity before payment without turning chat into permanent manual support.
It fits when WooCommerce depends on a small team.
Fits when
- The same person handles store operations, support and buying questions.
- You have clear policies and products, but customers do not read them fully.
Not for
- It does not replace checkout or process payments inside the conversation.
What it adds in WooCommerce
Store FAQs
It answers with prepared policies and conditions.
Purchase guidance
It helps explain options without promising unconfigured integrations.
Lead when there is no purchase
It can collect contact details if someone needs human help.
Make your store answer even when you are not there
Tell us which products and questions repeat most.
WooCommerce questions
Do I need to change WooCommerce internally?
The base integration is a snippet/widget. If a deeper integration later makes sense, that is separate scope.
Can it answer about products?
Yes, if that information is prepared for the agent.
Can it close purchases?
It does not replace checkout. It helps before the customer reaches it.
What information is needed to start?
Main products, shipping and return policies, payment methods, limits and real frequently asked questions.
Request a demo
Tell us a bit about your business and we'll show you your agent in action. No commitment.