01 WooCommerce

Support WooCommerce shoppers before they leave.

Captia is added as a widget and answers with your rules: products, shipping, returns, purchase methods and common questions.

Request a demo See the use case

02 Problem

In small ecommerce, support and sales are often the same person

There is not always someone available to answer live.
Shipping and return policies are asked again and again.
The store needs trust before asking for payment.

03 Real example

A pre-payment question is answered without interrupting the store

Flow chatbot

Shopper

Can I return it if it does not fit?

Flow bot

Replies with a long link to terms and conditions.

Shopper

Does not know what applies to the product and hesitates before paying.

Captia

Trained agent

01 Detects intent
02 Checks your knowledge
03 Prepares the next step

Captia

Summarizes the applicable policy from prepared information.

Captia

Explains the steps and when support should be contacted.

Store

Receives contact if the question needs a manual answer.

Outcome

WooCommerce gains clarity before payment without turning chat into permanent manual support.

It fits when WooCommerce depends on a small team.

Fits when

The same person handles store operations, support and buying questions.
You have clear policies and products, but customers do not read them fully.

Not for

It does not replace checkout or process payments inside the conversation.

04 Captia

What it adds in WooCommerce

Store FAQs

It answers with prepared policies and conditions.

Purchase guidance

It helps explain options without promising unconfigured integrations.

Lead when there is no purchase

It can collect contact details if someone needs human help.

05 Demo

Make your store answer even when you are not there

Tell us which products and questions repeat most.

Request a demo

06 FAQ

WooCommerce questions

Do I need to change WooCommerce internally?

The base integration is a snippet/widget. If a deeper integration later makes sense, that is separate scope.

Can it answer about products?

Yes, if that information is prepared for the agent.

Can it close purchases?

It does not replace checkout. It helps before the customer reaches it.

What information is needed to start?

Main products, shipping and return policies, payment methods, limits and real frequently asked questions.