Flow chatbot
Shopper
Does this product fit my case and can I pay cash on delivery?
Flow bot
Asks them to choose product, payments, shipping or returns.
Shopper
Needs combined answers and ends up writing on WhatsApp.
01 PrestaShop
An AI agent to answer questions in your PrestaShop store.
Captia embeds as a widget and helps shoppers with prepared information: products, shipping, payments, returns and support.
02 Problem
Many purchases stop because of small doubts
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The shopper needs confidence before paying.
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Answers are spread across pages, product sheets and policies.
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The team cannot answer every query live.
03 Real example
A question split across product sheets is answered in one conversation
Captia
Trained agent
- 01 Detects intent
- 02 Checks your knowledge
- 03 Prepares the next step
Captia
Captia
Answers with prepared product and payment method rules.
Captia
If a detail is missing, it says so and asks for contact for review.
Store
Keeps the same context if the customer moves to WhatsApp.
Outcome
The conversation connects product sheet, policy and channel without inventing unvalidated conditions.
It fits when PrestaShop information is spread across product sheets and policies.
Fits when
- Shoppers ask about product, payment, shipping and returns before deciding.
- You want continuity between website and WhatsApp with the same response standards.
Not for
- It is not a replacement for native ERP, stock or logistics modules.
04 Captia
What it can resolve
Product questions
It answers according to the information you prepare.
Purchase conditions
It explains shipping, returns and available methods.
Handoff
It collects contact when human intervention is needed.
05 Demo
Answer store questions with less friction
We prepare the initial knowledge base with you.
06 FAQ
PrestaShop questions
Do I need to change PrestaShop?
Not in the MVP. Captia is added as an embeddable widget.
Can it use my product sheets?
It can use information prepared and validated for the agent.
Can it also talk through WhatsApp?
Yes, Captia can use web and WhatsApp as channels.
Can it keep context between website and WhatsApp?
The idea is for both channels to use the same knowledge. Exact continuity depends on channel configuration.
07 Request a demo
Request a demo
Tell us a bit about your business and we'll show you your agent in action. No commitment.