01 Magento

An AI agent for Magento stores with faster support.

Captia embeds as a widget and answers with validated business information, without promising unconfigured automations.

Request a demo See the use case

02 Problem

In larger catalogs, the right answer matters

The shopper asks for details before deciding.
The answer must be precise to avoid issues.
The team needs to reduce repeated queries without losing control.

03 Real example

A large-catalog query is controlled with validated knowledge

Flow chatbot

Shopper

I need to know if this product is compatible with my model.

Flow bot

Replies with generic categories or escalates without context.

Shopper

Asks for confirmation because a wrong answer can cost money.

Captia

Trained agent

01 Detects intent
02 Checks your knowledge
03 Prepares the next step

Captia

Checks validated information and explains what it can confirm.

Captia

If there is not enough source material, it does not invent and prepares review.

Team

Receives product, model, question and detected limitation.

Outcome

Magento can start with guided support without opening internal integrations too early.

It fits when Magento needs precision before more automation.

Fits when

You have a larger catalog and questions where imprecise answers can create issues.
You want to start with validated knowledge and decide deeper integrations per project.

Not for

It is not a fit if you expect automatic access to internal systems without defining permissions, sources and rules.

04 Captia

What Captia adds

Validated knowledge

It works with reviewed information, not assumptions.

Pre-purchase support

It resolves questions before they block checkout.

Clear escalation

It recognizes when a query should go to the team.

05 Demo

Reduce repeated questions without losing precision

We review your case and the integration level needed.

Request a demo

06 FAQ

Magento questions

Do I need to change Magento?

Not in the MVP. Captia is added as an embeddable widget.

Can it connect to internal systems?

Specific integrations are handled per project; the MVP covers prepared knowledge and channels.

Does it work for large catalogs?

Yes, as long as the information is well prepared and segmented.

How do you avoid a risky answer?

By defining sources, limits and escalation rules. If certainty is not enough, Captia should say so or pass the case on.