01 Debt recovery Available

A voice agent that works your entire debt portfolio.

Captia calls every account —purchased debt or third-party collection—, verifies it's speaking with the account holder, explains the debt in a professional tone and negotiates payment within the rules you define, with every call logged.

Request a demo See the use case

02 Problem

Working a debt portfolio by hand doesn't scale

Thousands of accounts and a team that only reaches a fraction each month.
Locating and verifying the account holder eats most of each agent's time.
Without a systematic record of every contact, defending the collection against a complaint is hard.

03 Real example

A stalled account becomes a payment commitment

Flow chatbot

Account

Debt purchased months ago, holder never located, not a single contact.

Team

Can't call thousands of accounts one by one.

Debtor

Doesn't know the new creditor and has received no claim.

Captia

Trained agent

01 Detects intent
02 Checks your knowledge
03 Prepares the next step

Captia

Captia voice

Calls, verifies the holder and explains the debt and its origin in a professional tone.

Captia voice

Proposes a payment date or instalment plan within your rules and confirms the commitment.

Team

Receives the agreement with amount, date, recording and summary for follow-up.

Outcome

The portfolio stops sitting idle: it's worked at scale, within your rules and with every call logged.

It fits if you manage debt portfolios you can't work in time.

Fits when

You buy debt or collect on behalf of others and have more accounts than agents.
You want to collect professionally and traceably, with clear tone and negotiation rules.

Not for

It is not a fit if you need legal debt proceedings or collection outside defined rules.

04 Captia

What Captia does on every recovery call

Locates and verifies the holder

It attempts contact and confirms it's the right person before discussing the debt —key when the debtor doesn't know you.

Negotiates within your rules

It offers payment dates, instalments or early-payment discounts only within the limits you configure.

Logs every call

Recording and summary of what was said and agreed, for follow-up and to defend the collection if there's a complaint.

Escalates anything outside the rules

If the debtor disputes the debt or asks for something beyond the limits, it prepares the case for a person or legal action.

05 Demo

Work your whole portfolio without growing the team

Tell us what your accounts look like and your recovery rules, and we'll configure the voice agent with you.

Request a demo

06 FAQ

Voice debt recovery questions

Does it work for purchased debt, with no prior relationship?

Yes, that's exactly what it's built for. The agent identifies itself, explains the debt has been assigned or purchased and verifies the holder before giving details.

Does it respect data protection and contact limits?

It verifies identity before discussing the debt and respects the hours and contact frequency you configure. You define the limits and Captia logs every call.

Can it offer a payment plan or a discount?

Only within the limits you define: dates, minimum amounts, instalments or early-payment discounts. It never improvises terms.

Does it sound aggressive or pushy?

No. A professional, respectful tone with no harassment: it protects your reputation and reduces complaints.

Can I control the tone, hours and negotiation limits?

Yes. You define the tone, calling hours, contact frequency and what it can offer. Captia negotiates only within those rules and logs every call.