Flow chatbot
Booking
An order with an address typed in a hurry over the phone.
Team
Assumes the booking is fine without double-checking it.
Customer
On delivery day discovers the detail was wrong.
01 Confirmations Available
A voice agent that confirms bookings and orders for you.
Captia calls to confirm every booking or order, reviews the key details with the customer and records the confirmation, so the team reaches each appointment or delivery without surprises.
02 Problem
An unconfirmed booking is a surprise waiting to happen
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The customer books and then changes or cancels without warning.
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An order with one wrong detail turns into an incident.
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Confirming each booking or order by hand doesn't scale with volume.
03 Real example
An unverified booking gets confirmed before the service
Captia
Trained agent
- 01 Detects intent
- 02 Checks your knowledge
- 03 Prepares the next step
Captia
Captia voice
Calls and reviews date, service and key details with the customer.
Captia voice
Catches the wrong detail and captures the correction.
Team
Receives the confirmation or the change before it becomes an incident.
Outcome
The team reaches each appointment or delivery without surprises and with verified data.
It fits if bookings or orders change without you noticing.
Fits when
- You manage bookings or orders worth verifying before the appointment or delivery.
- You want to catch changes and mistyped details in time.
Not for
- It is not a fit if you don't need to confirm anything by phone before the service.
04 Captia
What Captia does on every confirmation
Confirms the details
It reviews date, time, service or order with the customer and checks everything lines up.
Catches changes early
If something has changed, it captures it and alerts the team before the appointment or delivery.
Keeps a record
It logs the confirmation or the issue so it's clear what was agreed.
05 Demo
Confirm every booking without making the call yourself
Tell us which bookings or orders you confirm today and we'll configure it with you.
06 FAQ
Voice confirmation questions
Does it work for bookings and orders?
Yes. It can confirm appointments, bookings or orders, always with the information and rules you prepare for the agent.
What if the customer wants to change something?
It captures the change and alerts the team. The actual modification depends on the configured integration.
What if it can't reach the customer?
It can retry per your rules and mark the booking as unconfirmed for review.
Which details can it verify?
The ones you prepare for the agent: date, time, service, address or order reference, depending on your case.
07 Request a demo
Request a demo
Tell us a bit about your business and we'll show you your agent in action. No commitment.