Which tools does it integrate with (CRM, calendar)?

You don't need to change tools. Captia works with the information we load into the agent and adapts to how you work today. If you already use a CRM, a calendar or a portal, we connect it via API during implementation.

The web widget installs with an embeddable snippet, generally compatible with any CMS that lets you add scripts. WhatsApp is activated as a module of the same agent, with the same information.

For calendars and appointments, Captia can collect the customer's preference and leave the appointment prepared according to your rules. Automatic calendar confirmation depends on the integration we agree on during setup.

Each integration is scoped in the demo based on your tools and volume. The key point: the agent doesn't promise what it can't do, so it only confirms availability or statuses when the real integration is configured.