Does it replace my team or help it?

Replacing the team isn't the approach. Captia removes the repetitive load (the same questions about price, hours or availability) and prepares human intervention better, with the context of what was already discussed.

The agent answers what it knows about your business and recognizes what it doesn't. When something needs judgement or a decision, it says so and prepares the handoff to a person on your team, instead of forcing an answer.

It works especially well in small teams, where the same people sell, support and operate: it covers what can be resolved or captured at any hour, and leaves the rest ready for whoever decides.

You define what it can and can't say, and we refine the agent with you from real conversations. Control is always yours.